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불안해하는 환자와 의사소통할 때 가장 좋은 방법은 무엇입니까?
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A
환자의 감정을 무시한다
B
적극적으로 경청하고 차분하게 말한다
C
의학 전문 용어를 사용한다
D
빠르게 지시를 내린다
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